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Charity Leaders Summer Social – 13 June 2024
Would you like to get to know your charity peers in a friendly, relaxed setting at Microsoft’s London office? Join us on Thursday 13 June 2024 for drinks, nibbles and networking for charity leaders, in partnership with Microsoft Tech for Social Impact. Who is the event for? This event is open to all charity leaders…
Microsoft Copilot
Microsoft Copilot for Nonprofits Copilot for 365 is a powerful AI tool from Microsoft that can save time, boost productivity, and transform the way you work. In a recent study, 70% of Copilot users said they were more productive, and 68% said it improved the quality of their work. Copilot for 365 integrates seamlessly into your existing Microsoft…
Smartdesc are Carbon Balanced!
As part of our commitment to the local and global environment, Smartdesc have been working in partnership with World Land Trust (WLT) to offset our unavoidable carbon emissions. We are proud to announce that we have been awarded their Carbon Balanced Certificate. So, what does this mean? Using the Carbon Calculator created by WLT, we…
Webinar: How ITSM can elevate your IT team – 14 March 2024
The charity technology sector has undergone significant changes in recent years. Shifts in working patterns, challenges with IT talent acquisition, the need for specialist skills in cyber security, and emerging tech like AI and Automation requires a rethink of IT Service Management (ITSM). We are partnering with the global leader in ITSM, ServiceNow, to help…
IT Service Management for Nonprofits: Reduce IT Workload – 15 May 2024
We are excited to be hosting a joint event, IT Service Management for Nonprofits: Reduce IT Workload on 15 May 2024 with ServiceNow.org and Microsoft Tech for Social Impact. Register below to hear from charity leaders from British Red Cross and WaterAid. We’ll share: Examples of best practice from other charities who have improved their…
Quarterly Charity Technology Roundtable – Copilot – 18 April 2024
Join us on Thursday 18 April 2024 at Microsoft London for our next quarterly Charity Technology Roundtable, alongside Microsoft Tech for Social Impact. The topic of this roundtable will be Microsoft Copilot and how you can get ‘AI ready’ at your organisation. We will run through a demo of Copilot and discuss key areas such as:…
IT Service Management in the Third Sector
Welcome to the Smartdesc January newsletter. This month we share our annual Charity Leaders survey, advice on how you can use ITSM to improve your IT function, a guide on preventing data breaches, and more. Free charity IT resources Our annual Charity Technology Leaders survey is now live! Complete our survey to have your say on…
Reduce helpdesk workload & elevate your IT team with good ITSM
The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
Data breaches – the consequences of misusing personal data
Data breaches are a serious threat in today’s digital age, especially for nonprofit organisations. While much attention is given to high-profile cyber attacks, internal staff members sometimes mishandle personal data in their care, creating a digital nightmare. One of the more common data breaches involves unauthorised access to databases containing sensitive service user information. These…
