IT Managed Service Provider for Nonprofits, Education, Charities & Public Sector
Smartdesc is an award-winning IT Managed Service Provider that builds strategic technology partnerships in close collaboration with our clients.
Part of Academia the Technology Group, our services are tailored to the needs of your organisation and are designed to accelerate your IT Strategy. We hold Tier 1 Status with Microsoft as Cloud Solution Providers for Modern Work, Azure and Security. As a group, we also hold Elite Partner status for Jamf and Platinum Reseller status for Adobe in the UK.
Smartdesc Community
Customers
We partner with dozens of organisations including Mind, Shelter, YMCA, WWF and Terrence Higgins Trust to improve cyber security, deliver migrations and support end users.
Prioritising trusted, proactive partnerships, we share best practice, innovation and relentlessly go the extra mile to exceed expectations. We do this whilst keeping overheads low to enable cost-savings to be passed onto customers at every opportunity.
Lance Norton
By partnering with Smartdesc to co-manage our IT operations, we have made great efficiency improvements at WaterAid. The Service Desk is operating smoothly, our infrastructure is managed and maintained, and user feedback is excellent. We would highly recommend Smartdesc and are looking forward to continuing our work together.
Phil Walsh
The Smartdesc modern workplace project has been a great success, supporting culture change and leading to greater efficiency. We continue to work with Smartdesc to support our staff to achieve even more with the technology solution.
Helen Harris
The work Smartdesc did on our Incidents and Complaints reporting has provided us with a much more efficient system, that encourages users to engage with the progress and helps us to capture learnings as an organisation. It has made the workflow simpler and more efficient – definitely a win for us.
Mark Brookfield
We employed Smartdesc to review our Information Governance policies and processes. Their work, professionalism and comprehensive knowledge has made a significant difference to the understanding of Information Governance amongst staff, not only through streamlined processes and updated policies, but also through training that they developed and rolled out to both staff and volunteers.
Our Services
Our broad range of IT services includes IT strategy, security & governance, IT support and helpdesk services, business processes, and infrastructure design & optimisation.
Smartdesc was built around the core principle of bringing IT strategy and leadership into organisations that lacked this expertise. Our IT leadership service delivers a bespoke blend of strategic and technical management to your team, solving problems at a fraction of the cost and overhead of recruiting in-house.
IT Strategy & Transformation
Review, plan and make long-term IT decisions that are aligned with your business goals.
IT Support & Service Desk
Friendly, professional IT support delivered in plain English for any device.
Cyber Security
Fit-for-purpose Cyber Security, Information Governance & GDPR services, training and Cyber Essentials.
Information Governance and Compliance
Ensuring ongoing compliance with UK Data Protection law, alignment with the GDPR Standards, and Data Protection Officer as a Service.
Azure and Microsoft 365 Management
Fully managed Microsoft Azure and Microsoft 365 infrastructure, aligned to industry best practice, by qualified Microsoft experts.
Infrastructure Design and Optimisation
Solution architecture, cost optimisation, licensing reviews, legacy systems strategy.
Partners
Accreditations
Why partner with us?
We are an IT managed service provider whose sole focus is working with non-profits, charities and the public sector.
We enable organisations to reach further by implementing more cost-effective, secure IT systems.
Our deep understanding of the third sector stretches back 12+ years. We hold three Microsoft Solutions Provider accreditations and are one of only two officially ACEVO-approved trusted suppliers for IT support.
average user feedback score for IT support since 2012
reduction in helpdesk tickets via IT/ cloud optimisations
charity customers
