Co-Founder & Director
Co-founder of Smartdesc, Chris is a highly experienced Operations Director with a strong background in IT Strategy.
He directs operations across multiple business areas including Finance, HR, IT Strategy and Data Analysis and his background is firmly rooted in the non-profit sector, starting in Technical Support and then progressing to IT Manager and IT Director prior to founding Smartdesc in 2012.
As a Managed Service Provider, non-profit organisations trust Smartdesc to deliver a comprehensive range of IT services from Remote and On-site technical support through to the delivery of a fully comprehensive IT Strategies. Chris plays a crucial role in ensuring the “engine” of Smartdesc’s operations functions smoothly.
The interface between people, process, systems and data is where Chris play a critical role. Through data analysis and continuous engagement with staff he ensures Smartdesc have a 360 degree picture on the quality of its business operations which, ultimately, drive the high quality of the services that Smartdesc Customers expect and deserve.
Chris is a strong communicator with highly developed skills in data analysis. He enjoys working with Customers directly and will never act in a sales-like manner when speaking at events. He will always look to educate the market and pass on some of his valuable experience and knowledge.
Chris is based at Smartdesc’s Network Operations Centre (NOC) near Thessaloniki, Greece, and travels to the UK regularly.
Co-Founder & Director
Co-founder of Smartdesc, Adam has over 15 years IT operations and managed services experience, including a vast amount of expertise and valuable knowledge gained whilst supporting charities and non-profit organisations with their IT ambitions, helping break down perceived boundaries and implementing service delivery excellence.
Adam’s key skills include, leading department re-structures, process reviews, technology solution design, implementing complex change and digital transformation programmes and project management structure design.
Adam has a strong focus on ensuring high levels of customer satisfaction and seamless user experiences, and spends a lot of time helping non-profits who don’t have in-house IT expertise design IT and Digital Transformation roadmaps.
Customer Strategy Director
James is highly experienced in translating high level strategic requirements into concrete actions and business projects. In the past, he has worked on and managed IT helpdesks and gained valuable knowledge and experience in project management and consultancy working for over 12 years in the non-profit and charity sector.
James has the ability to seamlessly manage projects from design through to implementation and deliver sound IT Strategy and CIO advisory services. He has a strong focus on growth and continued excellence in Service Delivery, and works with non-profits on helping them design IT Roadmaps and Strategies – especially where they may not have the luxury of in-house IT.
Head of Information Security
With over 12 years of experience in the IT industry, Andrew has managed service desk teams, delivered security projects, including ISO 27001 and Cyber Essentials certifications, rolled out information security and governance policy sets, delivered security and data protection training and managed highly technical Security projects, including, penetration tests.
Andrew is a specialist in cyber security and risk management, successfully managing ISO 27001 certification projects from inception to certification. He is a certified CISSP and an ITIL expert and is dedicated to delivering cost-effective solutions on time and within budget.
Andrew heads up all areas of IT Security and Governance at Smartdesc. He has worked with the Mind Quality and Compliance team for nearly 3 years and has been involved in numerous projects, including preparing the organisation for GDPR compliance.
Head of Project Management
James is responsible for project delivery that creates a positive impact, value and improvements to organisational culture.
James is an experienced technical project manager specialising in IT transformation projects. He is certified in PMP and PRINCE2 with expertise in varied project management methodologies such as AGILE and KANBAN and is fully adept at the ’talent triangle’- technical project management, leadership, strategic and business management.
James has a strong project management ethos and believes that it is much more than working with just reports and numbers, it’s about people and I strongly value soft leadership skills such as compassion, empathy, persuasion, and courage.
Adam is an established IT professional with extensive experience delivering IT services to both commercial and non-profit organisations. He oversees the acquisition and implementation of technologies at non-profit organisations.
Adam has strong infrastructure experience specialising in networking, storage, virtualisation, and IT security and is highly skilled in operational delivery and the leadership of multidisciplinary teams. This includes running projects to deliver IT change and transformation, surfacing and defining business needs, identifying and procuring solutions and leading on implementation.
Client Delivery Manager
Terry is a highly experienced Service Delivery Manager with a demonstrated history of working in the information technology and services industry.
As Client delivery manager, Terry is accountable for the effective and efficient delivery and establishment of a robust delivery framework.
Terry is highly skilled in IT Service Delivery, Service Desk Management, IT Process design and management (ITIL) and has a track record of SI[p and CSIP (Service Improvement and Continuous Service Improvement (ITSM).
Customer Experience Manager
Carl is responsible for Account management, 2nd Line resource allocation, Projects and escalations.
Over the years, Carl has gained valuable experience working for large corporations including, Lloyds TSB & London City Bond which provided an excellent platform to build a successful IT career from. Over the past 16 years, Carl has worked predominately for the charity and non-profit sector, designing and building robust IT networks and infrastructures. Carl has a passion for ensuring peace of mind for customers and has a strong focus on continuously improving the customer experience.