We appreciate that calling the IT Helpdesk usually means your day job is on pause. We make it our mission to help you quickly, with empathy and patience because we are your IT Department.
Our IT Support for charities team are trained in ITIL best practice, and comfortable dealing with staff who have varied or low IT skillsets, including those with accessibility needs.
We use data that comes from the IT Helpdesk to inform decisions with your IT Strategy. Our goal is to keep reducing the number of calls that are needed to the Helpdesk through initiatives such as self-help and automation, so you have fewer interruptions.
Smartdesc only employ experienced and qualified engineers; we do not operate a traditional “1st Line” who just give you a reference number; all our team are trained to get straight into the request there and then.