Reduce helpdesk workload & elevate your IT team with good ITSM

IT Outsourcing, IT Strategy, News, Resources, Resourcing, Security, Servicedesk, Thought Leadership

The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…