January 2024 - SmartDesc WP

IT Service Management in the Third Sector

Welcome to the Smartdesc January newsletter. This month we share our annual Charity Leaders survey, advice on how you can use ITSM to […]

January 30, 20241 min read

Reduce helpdesk workload & elevate your IT team with good ITSM

[vc_row][vc_column][vc_column_text]The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal […]

January 30, 20248 min read

Data breaches – the consequences of misusing personal data

[vc_row][vc_column][vc_column_text]Data breaches are a serious threat in today’s digital age, especially for nonprofit organisations. While much attention is given to high-profile cyber […]

January 23, 20242 min read

Copilot for Microsoft 365 is now available to all

We are excited to announce that as of today, Microsoft have made Copilot for 365 available to all organisations, removing the minimum […]

January 16, 20241 min read

Charity Technology Leaders Report 2024 – Survey

[vc_row][vc_column][vc_column_text]Each year we conduct a Charity Technology Leaders survey to listen to sector leaders and understand their priorities around IT for the […]