As part of our commitment to the local and global environment, Smartdesc have been working in partnership with World Land Trust (WLT) to offset our unavoidable carbon emissions. We are proud to announce that we have been awarded their Carbon Balanced Certificate. So, what does this mean? Using the Carbon Calculator created by WLT, we…
Details
The charity technology sector has undergone significant changes in recent years. Shifts in working patterns, challenges with IT talent acquisition, the need for specialist skills in cyber security, and emerging tech like AI and Automation requires a rethink of IT Service Management (ITSM). We are partnering with the global leader in ITSM, ServiceNow, to help…
Details
* PLEASE NOTE * – This event is now full and we are not taking any further registrations. We are excited to be hosting a joint event, IT Service Management for Nonprofits: Reduce IT Workload on 15 May 2024 with ServiceNow.org and Microsoft Tech for Social Impact. Register below to hear from charity leaders…
Details
Join us on Thursday 18 April 2024 at Microsoft London for our next quarterly Charity Technology Roundtable, alongside Microsoft Tech for Social Impact. The topic of this roundtable will be Microsoft Copilot and how you can get ‘AI ready’ at your organisation. We will run through a demo of Copilot and discuss key areas such as:…
Details
Welcome to the Smartdesc January newsletter. This month we share our annual Charity Leaders survey, advice on how you can use ITSM to improve your IT function, a guide on preventing data breaches, and more. Free charity IT resources Our annual Charity Technology Leaders survey is now live! Complete our survey to have your say on…
Details
The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
Details
Data breaches are a serious threat in today’s digital age, especially for nonprofit organisations. While much attention is given to high-profile cyber attacks, internal staff members sometimes mishandle personal data in their care, creating a digital nightmare. One of the more common data breaches involves unauthorised access to databases containing sensitive service user information. These…
Details
We are excited to announce that as of today, Microsoft have made Copilot for 365 available to all organisations, removing the minimum order requirement. What does this announcement mean for organisations like yours? Until now, Copilot for 365 was only available with a minimum order of 300 seats, a 3 year commitment and a waiting…
Details
Would you benefit from a free Microsoft 365 training session? Would you like to use the tools more confidently and consistently? Would you like to learn how to collaborate more effectively with colleagues? Smartdesc offer free 60-minute taster training sessions, led by our IT Training Manager, on how you can get the most out of…
DetailsChallenge Water Aid is an international charity that works to provide clean water and toilets to communities around the world. Like many charities, WaterAid were facing challenges in resourcing the IT Support function. Internal IT employees left the organisation, driven by the cost-of-living crisis, and the charity was unable to compete with corporate wages. This meant…
Details