Smartdesc provide a robust framework of real-time server and network monitoring to keep IT systems up and running, maintained and staffed from our Network Operations Centre (NOC).
Outages can and do happen, no matter how good your IT. Our proactive monitoring team will know if your IT systems hit issues before you do, and take action to inform and resolve them as quickly as possible – including evenings and weekends.
Our monitoring and management service will find any potential problems and pro-actively prevent them from harming your business; alerts are received, reviewed and acted upon by dedicated team covering multiple time zones to keep the business impact of unplanned down time to a minimum.
Pro-active 24/7 Monitoring;
- Seeks out minor issues before they become a major problem.
- Prevents downtime and frustration.
- Informs relevant staff of any issues and works to resolve them immediately.
- Ensures the fastest possible resolution, driven by clear SLAs.
- Delivers Incident Reports where outages are identified & resolved, that can be shared with the wider business sponsors, including counter measures to prevent reoccurrences
- Provides regular reporting on the overall health of your network including:
- Management Information
- Asset auditing
- Stale or unused devices or users
- Potential minor risks that could become major, and remediation steps
