Procurement and Asset Lifecycle Management by Smartdesc The procurement and Asset Lifecycle Management can be a minefield, and a never-ending overhead to keep on top of. As a leading provider of infrastructure Design & Optimisation for Charities including IT procurement services to the not-for-profit sector, Smartdesc holds strategic relationships with the world’s leading IT vendors…
Data Protection and GDPR Training for Charities & Not For Profit Organisations The Information Commissioner’s Office (ICO) recommend that all organisations undertake regular training for all staff on Cyber Security and Data Protection including Data Protection and GDPR Training. Yet the quality of training content in the marketplace is often poor quality, or lacks any…
We appreciate that calling the IT Helpdesk usually means your day job is on pause. We make it our mission to help you quickly, with empathy and patience because we are your IT Department. Our IT Support for charities team are trained in ITIL best practice, and comfortable dealing with staff who have varied or…
Smartdesc only employ experienced, proactive and communicative in-house engineers to deal with support calls and respond to IT support emails. Our engineers live by our Core Values and take pride in resolving technical issues quickly and thoroughly, whilst keeping customers fully updated with progress and within SLA timeframes. We reward our staff for “First Time…
An information breach and non-compliance can be the largest challenge for any organisation of any size. IT security is central to everything we do at Smartdesc, and we focus on being proactive by implementing effective controls to manage the ever-increasing number of cyber threats. The Smartdesc Secure service is a holistic package that covers all…
IT Audit and Risk Assessments from Smartdesc Identifying and addressing risk is essential for the operational effectiveness of any organisation. Our pragmatic, top to bottom IT audit and risk assessment examines and evaluates an organisation’s entre IT estate – from infrastructure and security to finance, operations, policies and governance. We recognise that discretion and tact…
Infrastructure Design & Optimisation for Charities & Nonprofits Organisations Infrastructure design and optimisation is a key consideration for Charirties and non profits. With constant pressure on IT team resources, and often limited budgets, maintaining an effective service for users alongside the evolving demands of security, environmental and regulatory pressures, can be enough on its own.…
Smartdesc has created an IT Manager service that provides an organisation with immediate help from an IT professional who has years of experience and who can; Work to an agreed Service Improvement Plan Transform your IT department Implement clear and measurable ITIL processes Implement quantifiable resource management strategies Implement measurable KPI’s (key performance indicators) and…
Charity IT Leadership Service from Smartdesc Many organisations approach us because they lack the in-house expertise or experience of an IT leader. Some have no ICT Strategy whatsoever, others may lack confidence that IT is heading in the right direction or representing value for money; most find it difficult to manage in-house IT staff who…
Part 4 of 7 Online Resources to Discover and Learn about Office 365 Deeper Dive Should I save my documents to OneDrive for Business or a SharePoint Team site? Office 365 is a suite of tools, aka apps. Understanding the purpose of each tool from the outset can help immensely when deciding on the tool…
