Modern Workplace & Hybrid Working at Mind

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Situation

Mind, the National Charity, were running an on-premise server estate, associated IT Infrastructure and end user hardware that was reaching the end of its life. They were also undertaking a large office move to a modern workplace, located within the Cancer Research UK Head Office in Stratford.

They asked Smartdesc to seize this opportunity to migrate the charity to a new technology solution that would underpin Mind’s transition to agile working, within a strict timeline due to the nature of the property negotiations.

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Solution

The Smartdesc team provided the overarching solution design and delivered the turn-key change project to deliver Mind’s new agile technology solution; retiring the on-premise hardware, migrating the legacy systems to Azure, implementing a fully integrated Microsoft 365 solution, delivering centrally managed and secured laptops, and completing the office move. All on time and to budget.

This work included:

• Collaborating with heads of departments to evaluate a number of solution options.
• Designing a technology solution that underpinned Mind’s organisational change programme to hybrid ways of working
• Redesigning and optimising the Microsoft 365 estate, leveraging maximum nonprofit grants.

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Phil Walsh, Chief Financial Officer, Mind –

“The Smartdesc modern workplace project has been a great success, supporting culture change and leading to greater efficiency. We continue to work with Smartdesc to support our staff to achieve even more with the technology solution.”

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• Planning and migrating legacy systems not suited to full Software as a Service, to the Microsoft Azure cloud.
• Moving the user interface from aging virtual desktops to local laptop desktops
• Co-designing hybrid meeting rooms and coordinating Minds’ 3rd Party vendors to implement best-in-class Video Conferencing, based on Microsoft Teams.
• Selecting and overseeing the internet connectivity installs and mobile signal boosting technology, and implementing enterprise grade WiFi across the agile space.
• Taking all users, stakeholders and volunteers on a change journey, including early engagement via an inclusive solution design process.
• Driving positive change through IT training and user adoption, supporting the implementation of Mind’s new hybrid working initiative, through “Office Ready” training and IT induction days for all 500+ members of staff.

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Results

• Strengthened the IT Infrastructure.
• Increased stakeholder value and delivered substantial operational savings.
• Service delivery model has been very successful and has been replicated across other resource delivery departments.
• Over 5 years to date of successfully meeting SLA’s and ensuring a secure, stable IT Infrastructure.
• A highly regarded hybrid IT Department in place to cover every aspect of IT Support.
• Good and Excellent satisfaction ratings on feedback from support tickets. Please see a selection of comments shown on the following page;

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