Continuous Service Improvements at Smartdesc – Charity IT Specialist
Behind the scenes, the team at Smartdesc are always working on continual service improvements for our customers.
Our roadmap outlines the next stages of our on-going drive and commitment to bring the very best to our charity customers and strategic partnerships:
We are reopening the Service Desk office, we have increased our team to include a new Customer Success Officer and two new Project Manager’s and three new Technical Engineer’s, we are now IASME accredited so we can assess and award Cyber Essentials Plus, and we have been implementing a Mind Workplace Wellbeing benchmark across all staff at Smartdesc.
From July 2021, we will be creating a new IT Health Scorecard to give customers a simple strategic view of their IT estate, implementing a new Contact Centre platform to improve phone call handling, rolling out a new antivirus/ransomware product, hiring a dedicated IT & Digital Trainer, enhancing our IT Hardware ordering system and updating our Cyber Security Baseline.
Next year, we will be migrating to a new IT Helpdesk ticketing system, building an IT Training E-learning Platform, developing an enhanced cyber security level and implementing further key recommendations from the Mind Wellbeing Workplace Wellbeing framework.