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Modern Workplace & Hybrid Working at Mind

November 9, 2023 3 min read

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Situation

Mind, the National Charity, were running an on-premise server estate, associated IT Infrastructure and end user hardware that was reaching the end of its life. They were also undertaking a large office move to a modern workplace, located within the Cancer Research UK Head Office in Stratford.

They asked Smartdesc to seize this opportunity to migrate the charity to a new technology solution that would underpin Mind’s transition to agile working, within a strict timeline due to the nature of the property negotiations.

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Solution

The Smartdesc team provided the overarching solution design and delivered the turn-key change project to deliver Mind’s new agile technology solution; retiring the on-premise hardware, migrating the legacy systems to Azure, implementing a fully integrated Microsoft 365 solution, delivering centrally managed and secured laptops, and completing the office move. All on time and to budget.

This work included:

  • Collaborating with heads of departments to evaluate a number of solution options.
  • Designing a technology solution that underpinned Mind’s organisational change programme to hybrid ways of working
  • Redesigning and optimising the Microsoft 365 estate, leveraging maximum nonprofit grants.

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Phil Walsh, Chief Financial Officer, Mind –

“The Smartdesc modern workplace project has been a great success, supporting culture change and leading to greater efficiency. We continue to work with Smartdesc to support our staff to achieve even more with the technology solution.”

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  • Planning and migrating legacy systems not suited to full Software as a Service, to the Microsoft Azure cloud.
  • Moving the user interface from aging virtual desktops to local laptop desktops
  • Co-designing hybrid meeting rooms and coordinating Minds’ 3rd Party vendors to implement best-in-class Video Conferencing, based on Microsoft Teams.
  • Selecting and overseeing the internet connectivity installs and mobile signal boosting technology, and implementing enterprise grade WiFi across the agile space.
  • Taking all users, stakeholders and volunteers on a change journey, including early engagement via an inclusive solution design process.
  • Driving positive change through IT training and user adoption, supporting the implementation of Mind’s new hybrid working initiative, through “Office Ready” training and IT induction days for all 500+ members of staff.

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Results

  • Strengthened the IT Infrastructure.
  • Increased stakeholder value and delivered substantial operational savings.
  • Service delivery model has been very successful and has been replicated across other resource delivery departments.
  • Over 5 years to date of successfully meeting SLA’s and ensuring a secure, stable IT Infrastructure.
  • A highly regarded hybrid IT Department in place to cover every aspect of IT Support.
  • Good and Excellent satisfaction ratings on feedback from support tickets. Please see a selection of comments shown on the following page;

[/dt_vc_list][vc_column_text]To download the pdf version of this case study, click here or the button below.[/vc_column_text][dt_default_button link=”url:https%3A%2F%2Fwww.smartdesc.co.uk%2Fwp-content%2Fuploads%2F2022%2F09%2FCase-Study-Mind-Modern-Workplace-Hybrid-Working.pdf|target:_blank” size=”medium” default_btn_border_color=”#fe6538″ default_btn_bg_color=”#fe6538″]Download here[/dt_default_button][/vc_column][/vc_row]

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