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Solution
The Smartdesc team provided expert strategic IT advice and oversight, working closely with Centre 404 to co-author a
technology roadmap based on secure, cloud-first Microsoft IT infrastructure. The work involved:
- Migrating the charity to Microsoft 365 and Azure, taking their physical servers to the cloud
- Migrating Shared Files off the old file server, into a newly designed SharePoint / Teams / OneDrive environment
- Removing the VPN and moving to AzureAD (Entra), providing a streamlined user experience with single sign on
- Standardising the charity’s internet connectivity across the sites, all centrally managed
- Overhauling and re-cabling the communications cabinets, making it easier to access and manage
- Working closely with Centre 404 staff to map out an IT Training Plan tailored to individual user needs
- Enabling easier staff training on IT and the new systems through a seamless user experience
After implementing Smartdesc’s IT strategy, Centre 404 saw drastic improvements, including more than a 50% decrease in
IT support tickets logged by staff.
Results
- Drastically reducing the IT support days needed logged by staff by 50% – over 5 days per month
- Streamlined IT infrastructure and connections that are secure, cloud-based and future-proofed
- Bespoke IT roadmap developed to monitor progress, goals and user satisfaction
- Much improved staff satisfaction and confidence using IT through improved tools and training
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