Managed IT Infrastructure Services from Smartdesc Smartdesc provide a full Managed IT Infrastructure service, delivered as a turn-key, fixed cost solution. The day-to-day management and maintenance of IT Infrastructure is time-consuming, repetitive and often takes resources away from in house IT teams at the expense of continual service improvement. Our managed IT Infrastructure service removes…
Infrastructure Design & Optimisation for Charities & Nonprofits Organisations Infrastructure design and optimisation is a key consideration for Charirties and non profits. With constant pressure on IT team resources, and often limited budgets, maintaining an effective service for users alongside the evolving demands of security, environmental and regulatory pressures, can be enough on its own.…
Earlier this year, Smartdesc conducted a survey of Charity Technology Leaders to ask what their strategic technology priorities are for the year ahead. We received responses from senior stakeholders from a range of large UK charities, with an average organisation income size of £30m. We shared our findings in our Charity Technology Leaders Report 2023,…
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Trustees’ Week earlier this month provided the perfect opportunity to reflect on where your organisation is with its IT strategy, and to look at ways in which IT can help staff to be more efficient and impactful. Building an IT strategy often poses a challenge, especially for charities that may not have an extensive…
Adopting a hybrid model of in-house and outsourced IT allows charities to address challenges with resourcing, removes significant HR overheads, accelerates IT strategy, and mitigates against staff frustration with IT support caused by unplanned absence and changing priorities. In this blog, we explain what co-managed support is, the benefits, and how to ensure you can…
Over 600 charities responded to this year’s Charity Digital Skills Report. The headline is that it has been “a year when tech use across the sector has evolved, yet overall digital progress remains static”. Leadership teams are listening. 80% of charities now view digital as an organisational priority. However, moving this priority into execution is a…
Welcome to the Smartdesc March newsletter. This month, we provide guidance around how charities can prepare for AI, and for the PTSN switch off in 2025. We also share upcoming events in London with ServiceNow and Microsoft. Free charity IT resources In this video with our friends at CFG, our CEO Adam Monks discusses the…
In the rapidly evolving landscape of telecommunications, there is a crucial date that charities should be aware of: the switch-off of the Public Switched Telephone Network (PSTN) in December 2025. This transition will mark a significant milestone in the journey towards fully digital communication infrastructures. After this date, all traditional copper phone lines will cease…
The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
