The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
Welcome to the Smartdesc May newsletter. In this edition, we cover Information Governance and Data Protection and how charities can adhere to the latest legal obligations and best practice, including: Advice on upcoming changes to the Data Protection and Digital Information Bill. A video on Information Governance and Data Protection for nonprofits. Further resources from…
The data charities hold is highly valuable, but internal cyber security resources are often limited. It is unsurprising, then, that over 30% of charities reported cyber security breaches or attacks last year, according to the Department for Digital, Culture, Media & Sport. A significant increase from 19% in 2018. Smartdesc can quickly scale up your…
A password management tool can really help with the ever-increasing number of passwords we all have to remember on daily basis for websites, applications etc. Smartdesc – Charity IT Specialist can now offer LastPass Business for your staff, starting from £3.60 per user – cheaper than going direct! LastPass is an industry leading password manager…
Smartdesc has created an IT Manager service that provides an organisation with immediate help from an IT professional who has years of experience and who can; Work to an agreed Service Improvement Plan Transform your IT department Implement clear and measurable ITIL processes Implement quantifiable resource management strategies Implement measurable KPI’s (key performance indicators) and…
Would you like to better understand charity data protection? Join us for the first in our exciting new series of Information Governance workshops, hosted at Microsoft London. Our first event, Data Protection for Charities – Demystified, will take place on Thursday 27 June 2024 at 10am. We provide a relaxed, safe space for questions, discussion,…
Join us on Thursday 11 July 2024 in London for our next quarterly Charity Technology Roundtable, alongside Microsoft Tech for Social Impact. Our roundtables provide a relaxed, safe space to meet your peers working at other large charities, share best practice and learn from other organisations. The topic of this roundtable will be cyber security.…
Would you like to get to know your charity peers in a friendly, relaxed setting at Microsoft’s London office? Join us on Thursday 13 June 2024 for drinks, nibbles and networking for charity leaders, in partnership with Microsoft Tech for Social Impact. Who is the event for? This event is open to all charity leaders…
We are excited to be hosting a joint event, IT Service Management for Nonprofits: Reduce IT Workload on 15 May 2024 with ServiceNow.org and Microsoft Tech for Social Impact. Register below to hear from charity leaders from British Red Cross and WaterAid. We’ll share: Examples of best practice from other charities who have improved their…
Join us on Thursday 18 April 2024 at Microsoft London for our next quarterly Charity Technology Roundtable, alongside Microsoft Tech for Social Impact. The topic of this roundtable will be Microsoft Copilot and how you can get ‘AI ready’ at your organisation. We will run through a demo of Copilot and discuss key areas such as:…
