The Smartdesc Virtual IT Director Service brings strategic IT expertise that otherwise would not be easily available. Having access to a highly experienced Director means that, areas where technology changes can deliver significant benefits, can be identified and implemented in line with the overall business goals of the organisation.
For those organisations who do not have an IT Director, the responsibility for making strategic IT decisions often falls to others in the organisation who are sometimes not experienced in IT or do not have the time to spend making strategic decisions on how technology will be used in the organisation.
A Virtual IT Director will focus on understanding the needs of the users and will work closely with the board and management team to ensure that there is a clear IT roadmap for the future. Work always starts with a full needs assessment and IT audit.
The Smartdesc Virtual IT Director will take responsibility for the overall IT policy, budgeting and strategy and will provide an independent view for future plans. Areas of work can include;
- IT Programme management
- IT and website security management
- IT budget
- IT strategy and planning; overall IT responsibility; Information Systems
- Service delivery responsibility
- Monthly reporting and SLA analysis
- P1/P2 monitoring and escalation
- Service desk management and escalations
- Board and management meetings
- Focus on end users needs
As well as the in-depth expertise of the Virtual IT Director, access to the valuable knowledge and experience of the full Smartdesc team is also available.
The service can be delivered as a discreet project, or as an ongoing service.