Smartdesc only employ experienced, proactive and communicative in-house engineers to deal with support calls and respond to IT support emails.
Our engineers live by our Core Values and take pride in resolving technical issues quickly and thoroughly, whilst keeping customers fully updated with progress and within SLA timeframes.
We reward our staff for “First Time Fix” – receiving a problem and fixing it there and then, on the spot.
Customers are never told to call another department, or that their query is unsupported, or that progress has stalled because “it is with another engineer, who is unavailable today”. We are your IT department, and we know how criticial it is that incidents and service requests are dealt with quickly.
The team at Smartdesc have been handpicked for their years of proven dedication to quality customer care. Smartdesc employ staff who share the same ingrained ethical approach to IT service delivery and genuinely wish to take care of your critical IT infrastructure including;
- Security First. Always.
- Cloud and Office 365 migrations, monitoring and support
- Server setup, maintenance, patching and upgrades
- Server and Network monitoring
- Network security and Firewalls
- Remote access and VPN
- Desktop, Laptop, Mac, iPhone, Android, tablets – you name it we’ve used it!
- Smartdesc Secure, a holistic centralised security suite protecting all aspects of IT
Smartdesc act as your Single Point of Contact (SPOC) for all IT support requests. We do not hire “1st Line log it and move on” empoyeed; all our analysts can resolve issues and where required, will escalate to your external vendors if required, owning the issue from end to end ensuring you only ever have to speak to one Smartdesc team member.
Our aim is to maximise uptime and security by being proactive, and protect your IT Infrastructure by ensuring high quality, advanced support and security best practice at all times.
Download the Smartdesc IT Support overview here.