Infrastructure management

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With the daily pressures of IT and often with limited budgets, maintaining an effective service for users alongside the demands of network security, environmental and regulatory pressures, can be very challenging.

The team at Smartdesc understands how a solid approach to infrastructure management is essential for the overall effectiveness of an organisation and works closely with the board, management and users to help meet the overall business objectives.

Smartdesc achieve real results for our Customers through an extremely disciplined approach to managing IT;

Future proofing our infrastructure recommendations, so that they are fit for purpose and offer the an excellent Return on Investment (ROI)
Ensuring infrastructure is scalable, to accommodate Customer needs now, and then allow flexibility both up and down, to accommodate the changing business landscape.
Defining, and implementing, best-practice standards across infrastructures. This minimises IT issues, and ensures our customers are well-protected against common threats and risks.
Utilising Service Management Plans to document our responsibilities and help ensure that our service delivery is kept up to scratch throughout the contract term.
Performance tracking, month-in, month-out, throughout a contract term. We include metrics on infrastructure uptime, antivirus deployment, patching, and infrastructure monitoring alerts.

Smartdesc also understand that effective IT cannot be measured by uptime and security statistics. IT must help organisations achieve it’s business goals. Smartdesc work closely with customers to align the organisational strategy with IT & Digital. This includes IT & Digital transformation programmes that span Applications, Web, CRM, GDPR and where relevant Supporter Engagement.

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