Managed IT Infrastructure Services from Smartdesc Smartdesc provide a full Managed IT Infrastructure service, delivered as a turn-key, fixed cost solution. The day-to-day management and maintenance of IT Infrastructure is time-consuming, repetitive and often takes resources away from in house IT teams at the expense of continual service improvement. Our managed IT Infrastructure service removes…
Infrastructure Design & Optimisation for Charities & Nonprofits Organisations Infrastructure design and optimisation is a key consideration for Charirties and non profits. With constant pressure on IT team resources, and often limited budgets, maintaining an effective service for users alongside the evolving demands of security, environmental and regulatory pressures, can be enough on its own.…
Earlier this year, Smartdesc conducted a survey of Charity Technology Leaders to ask what their strategic technology priorities are for the year ahead. We received responses from senior stakeholders from a range of large UK charities, with an average organisation income size of £30m. We shared our findings in our Charity Technology Leaders Report 2023,…
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Welcome to the Smartdesc March newsletter. This month, we provide guidance around how charities can prepare for AI, and for the PTSN switch off in 2025. We also share upcoming events in London with ServiceNow and Microsoft. Free charity IT resources In this video with our friends at CFG, our CEO Adam Monks discusses the…
In the rapidly evolving landscape of telecommunications, there is a crucial date that charities should be aware of: the switch-off of the Public Switched Telephone Network (PSTN) in December 2025. This transition will mark a significant milestone in the journey towards fully digital communication infrastructures. After this date, all traditional copper phone lines will cease…
The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
Challenge Water Aid is an international charity that works to provide clean water and toilets to communities around the world. Like many charities, WaterAid were facing challenges in resourcing the IT Support function. Internal IT employees left the organisation, driven by the cost-of-living crisis, and the charity was unable to compete with corporate wages. This meant…
In today’s digital age, charities need to continually adapt to leverage technology for greater impact. The digital maturity of a nonprofit plays a pivotal role in enhancing operational efficiencies, expanding reach, giving them a competitive edge and ultimately fulfilling its mission. In this blog, we explore the five key stages of digital maturity for nonprofit…
Situation Mind required the IT Infrastructure to be totally transformed and needed a scalable, reliable and secure environment to be able to cope with the fast growth of the organisation, and increase in users by over 50%, in a short amount of time. A long journey began over 5 years to roll out a completely…
