In the rapidly evolving landscape of telecommunications, there is a crucial date that charities should be aware of: the switch-off of the Public Switched Telephone Network (PSTN) in December 2025. This transition will mark a significant milestone in the journey towards fully digital communication infrastructures. After this date, all traditional copper phone lines will cease…
Welcome to the Smartdesc February newsletter. This month, we share guidance around Microsoft 365 Copilot and how to prepare at your organisation, including a blog, webinar and more. We also share our upcoming LinkedIn Live on how to reduce IT team workload with good ITSM. Free charity IT resources Microsoft have made Copilot for 365…
The charity technology sector has undergone significant changes in recent years. Shifts in working patterns, challenges with IT talent acquisition, the need for specialist skills in cyber security, and emerging tech like AI and Automation requires a rethink of IT Service Management (ITSM). We are partnering with the global leader in ITSM, ServiceNow, to help…
The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
Welcome to the Smartdesc November newsletter. This month we share how charities can be more digitally mature and offer the following resources: A blog on the five key stages of digital maturity for charities with illustrations Free Microsoft Cloud Security, Cyber Security and Data Protection assessments Free instructor-led MS365 training sessions Our next Quarterly Charity…
In today’s digital age, charities need to continually adapt to leverage technology for greater impact. The digital maturity of a nonprofit plays a pivotal role in enhancing operational efficiencies, expanding reach, giving them a competitive edge and ultimately fulfilling its mission. In this blog, we explore the five key stages of digital maturity for nonprofit…
In today’s ever-evolving digital landscape, staying informed about cybersecurity threats is crucial, especially for nonprofits, who are the third most targeted industry in the world. In this blog, we share three recent cyber security vulnerabilities you should be aware of, and instructions on how to protect yourselves from them. Smartdesc are now offering charities a complimentary…
Welcome to the Smartdesc September newsletter. This month we discuss the benefits of adopting a hybrid, in-house outsourced model for your IT function, including: A blog and video on how many large charities are adopting a co-managed IT structure, what this is and how to get started. The chance to come together with your peers to…
The Covid-19 pandemic completely changed how we use telephones. Most charities are now reducing their ‘landline’ phone numbers to save cost, and are consolidating them into Microsoft Teams. As traditional copper phone lines in the UK are being switched off forever in 2025, now is the ideal time to consolidate your telephony, reduce your spend,…
Welcome to the Smartdesc July newsletter. In this edition, we cover how you can utilise Microsoft’s new productivity tool Copilot at your charity, including: A blog introducing Microsoft Copilot, its capabilities and some important considerations Further resources from Microsoft and the National Cyber Security Centre Our Charity Technology Leaders Report 2023 Resources In this blog,…
